Jun 04, 2007 Many users never actually get as far as the user manual. It is often tossed aside as being either secondary, or just too difficult to deal with. When this happens, the user, the product and the writing team all suffer in some way. In order to get past this point the user manual must make a strong. If you’re wondering how to create a user instruction manual, you’re lucky you ended up here – this is the FULLEST guide! I believe you know that user guides are essential for any product since they ensure better customer experience, save the time and efforts of customer support agents, and simply “sell” the product.
- and user manualin a couple of hours
Create online help manual with Dr.Explain.
It's easy, fast & cost-effective.
Creating user manuals is an important part of your software development process.
Dr.Explain saves hours of time during the documentation writing work as it automates the most time consuming and tedious tasks.
The shortest learning curve ever!
Create your first professional online manual in two minutes. Easily create and update help topics in WYSIWYG editor with lots of functions.
Automatically capture and annotate screenshots of your application or web system to create screencasts or step-by-step manuals.
Add full text search function into your online manual without programming, scripting, or database engine on web server.
Make online help files from various documents!
Import existing HLP, CHM, TXT, XML, HTML, or MS Word documents formats and create a single online manual.
Automatically make table of contents, keyword indexes, and navigational menu.
Embed online help into your product web site design by customizing headers, footers and sidebars and adding your logos, menus, copyrights, and other corporate style elements.
One tool for your entire help documentation!
Create standalone CHM help files, printable PDF, and MS Word documents from the same project source and in the same tool!
Easily change the appearance of help pages with by applying various preset templates.
Deliver professional help documentation to your customers in various formats and for different platforms.
How to create online help manual (webhelp) with Dr.Explain
Use Dr.Explain to create and publish an online manual and to easily plug it into your web site design
Uniquely Dr.Explain captures application screens or web pages and documents them automatically!
Dr.Explain is based on a unique interface analysis and screen capture system. Thanks to this system, Dr.Explain can automatically analyze an application's user interface, take screenshots of all controls and elements, and then add explanatory callouts to all images in the draft help system.
After that, all one needs to do is add descriptions to the callouts, and save the result in the HTML (online manual), CHM (help file), RTF, or PDF format.
Why to create online help manual?
Online help usually consists of many HTML pages with common table of contents, navigation menus, keyword index, and search functions.
Building online help is strongly recommended for cross-platform projects, web systems, and software that are frequently updated.Keeping your software help online offers numerous benefits:
- Decrease the size of your installation package by excluding standalone help files and uploading software documentation onto your web server.
- Update your online help easily as there is no need to resend an updated help file to all users. Just upload a new version of your manual to your website.
- Easily refer users to specific topics of your online help. Just provide a URL of a certain help topic by e-mail or in chat application.
- No need to create help files in different formats for various operating systems and platforms. Your online help will be accessible in any web browser on any OS.
Your online manual is an important part of your software business model
Online help makes your web-site attractive for search engine crawlers and brings you targeted traffic from Google, Bing, and other search engines. A good online manual presents your product as serious and credible. You may easily resolve users’ issue by referring that user to a certain page of your online help. Make your help system a part of your web sites and attract more prospects and generate more sales of your software.Thousands of excitedsatisfiedhappyeffective customers all over the world use Dr.Explain to create online manuals, user guides and help documentation for their products.
Here are just a dozen of them ..
What is a User Guide? A User Guide explains how to use a software application in language that a non-technical person can understand. In general, user guides are part of the documentation suite that comes with an application for example, Data Sheets, Release Notes,Installation Guides andSystem Administration Guides.
Technical Writers will often create a Documentation Plan before writing their user guide. This defines the scope, size, delivery format and resources required to produce the actual user guide.
As the name implies, User Guides are written to help people understand an software application or IT system. They are also called User Manuals. When writing a User Guide, use simple language with short sentences. This writing style helps the user understand the application.
Our User Guide templates can be used to create user guides, user manuals, getting started guides and other types of technical documents. A User Guide is an online or printed book that describes how to use a software application.
User Guides are the first port of call when something needs to be read. As many people read user guides when frustrated and after having lost patience with the software, you need to write your material to address their concerns quickly.
User Guides are often written for non-technical individuals. The level of content and terminology differs considerably from, for example, a System Administration Guide, which is more detailed and complex.
This rest of article offers some guidelines to consider when writing your User Guide, such as:
- Identifying your audience
- Writing sections
- Defining style guide and standards
- Delivery formats
Identifying Your Audience
As with all types of writing, the first step is to define your TARGET AUDIENCE. Your target audience are the people who will user your document. As different readers have different requirements, you need to consider their specific requirements. Use this template to learn more about the target audience for your projects and what they want to achieve, for example, read your user guide, visit your website or buy your product.
The worksheets include 130 points you can use to capture demographic date so that you have a more holistic view of their wishes, desires, fears, and preferences.- Identify the target audience
- Identify their level of technical knowledge
- Identify how they will use the guide
Audience Definitions
In the planning process, develop an audience definition that identifies:
- The user
- The system
- The tasks
Software is used to do specific things. Users want to know what the software can do for them, for example, how to print a page in landscape.
They are generally not interested in the nitty-gritty technical details; they want to click a button and get a result. The User Guide is to teach them how the software helps them to do something.
Depending on the guide in question, you may need to address several audiences. For example:
- Programmers who will troubleshoot the program
- IT Managers who want to know the resources the program requires
- Project Managers who want to confirm that the original requirements were met.
If you are writing for more than one audience, develop an audience definition for each one. Examine the definitions and see if you can address all audience types with one document. In many situations, you may need to write a number of documents, of which the users guide is only one.
- When planning, use the audience definition to focus your decisions.
- When writing, the audience definition serves as a guide for the documentation team and as a benchmark for evaluating the results.
Here are some questions that will help define your audience's needs:
- Where will they use the document, for example, in the office, at home, in their car?
- How much experience have they of using your application?
- Is this guide an upgrade to an existing application?
- Is your application new? If so, you may want to include a Getting Started document to introduce the software.
- How will they use the user guide?
- Will they install the software by themselves or do so over the internet?
- What level of detail is required?
- Will graphics help their understanding of how to use your product?
Writing the User Guide
Each user guide is comprised of front page, body sections, and a back page. The following section describes what each of these needs to contain.
Front Page (cover pages)
Include a cover page, table of contents, and a preface, if necessary.
Cover and Title Page
If the user guide is copyrighted, include a copyright notice.
Copyright © 2020 The Name Of Your Company.
Place the copyright notice on the cover (and also the title page).
Disclaimer
Include a standard disclaimer inside the front cover that outlines the Terms and Conditions for using this guide.
Preface
Use this section to reference other documents related to the software. Make sure you refer to the correct release number for all software and documents that you refer to. If necessary, include a section on 'How to use this guide' as an introduction.
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Contents
You must include a table of contents. the only exception is if your guide is less than ten pages, in which case you should probably refer to it as a Getting Started guide or Reference Guide.
If this user guide is more than twenty pages, include an index at the end of the document.
Body of the guide
This is the heart of the guide. In the main body, separate the procedures (also called instructions) from reference materials. This will help the user navigate their way through the guide much faster.
Procedures
Procedures help the user perform specific tasks. They are also known as instructions or tasks. Examples of these may include:
- When, why, and how you can perform a task, for example, printing a document, cropping an image, uploading a file.
- What the screen will show after you perform a task, for example, an updated view of your bank balance.
- Examples of tasks and program operation.
Writing procedures
Writing procedures involves the following tasks:
- Identifying the major tasks
- Separating each major task into subtasks
- Writing a series of steps that walk the user through each subtask
- Using an 'if-then' approach when explaining decisions that users can make.
Chunking text
Breaking large pieces of information into smaller piece of information is called 'chunking.'
When writing user guides, you can separate information by menu options and their respective consequences, for example, showing the user the results of each action.
Subtasks that need to be performed can be divided into chunks. Each chunk can form a new chapter or section within the guide.
Use a consistent format for each section, for instance:
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- Introduce each section with an overview of the task to be performed
- Describe the inputs and outputs. In other words, what the user must enter into the system and what the system will do as a result.
- Describe the procedures for accomplishing these tasks.
Number your steps
When writing procedures, number each step and use the imperative form of verbs, for example:
Press ENTER
or
Click 'Yes' and press ENTER to submit your details.
Using the If-Then Approach
When users are allowed to make decisions, use an If-Then approach to show the different result for each decision they make.
If you choose 'Yes,' the program will make Firefox your default web browser. If you choose 'No,' it will set Opera as your default browser.
Use diagrams to illustrate more complicated procedures.
Reference Materials
User turn to reference material when they need detailed information on a specific topic, for example, settings or parameters they must enter.
Reference materials can include:
- Program options, for example, different menus and buttons that are presented to the user
- Keyboard options, for example, hold AltGr and 4 to show the Euro symbol
- Error messages that may arise when you use the application
- Troubleshooting tips to resolve these issues
- Frequently asked questions that the user may have about the software
Back Matter
Add a Glossary of Terms and an Index towards the end of the document.
Glossary
The glossary should cover all acronyms and industry terms used in the document. Help the user understand your material. Do not alienate them by using jargon and assuming that they know the meaning on these words.
- A short glossary can appear at the front before the table of contents
- A larger glossary should appear in the back matter.
Highlight glossary terms (by italics, for instance) the first time they appear in text.
Index
Any guide longer than 20 pages benefits from an index. An index helps users locate specific items very fast without having to search through the entire document manually. Large documents without an index are impossible to use efficiently.
Establishing Standards
As well as writing the guide, you also need to consider how the document will be delivered, for example, as a book, online or a PDF.
Areas that need consideration include:
- Format (the design and layout of the pages)
- Style (elements affecting readability, such as font, size, color)
- Other requirements that are specific to each delivery format. For example, PDFs may need security settings applied so material cannot be copied; partner logos may need to be added; terms and conditions may need to be updated.
Document Format and Structure
If you are writing a user guide for a client, rather then your own company, check if they use a specific style guide or have a preference for how the document should be presented. Check this with the client during the planning phase.
How To Make A Manual
Use a document map to organize the guide. To do this:
- Use headings for organizing information.
- Include page numbers and section titles on every page, either in footers or headers.
- Consider using dual columns. This lets you put headings in the left-hand column and the text in the right-hand column.
Style
Use an appropriate style. Decide on the technical level of your language, how you address the user, and conventions that are required.
Technical Language
Match the level of technical language with the audience ¯s level of proficiency. Always underestimate the knowledge of your readers rather than overestimate it.
Limit technical terms to those the user will encounter. If you must define a large number of terms, use a glossary to supplement definitions in the text.
Addressing the User
How To Create A Manual In Word
When writing procedures, use the active voice (e.g. Click this) and address users directly (write 'you' rather than 'the user').
When explaining an action, use the 'command' form of the verb:
'Choose an option from the menu and press [ENTER].'
Presenting your material
You can improve the readability of your documents by using specific formats to distinguish different types of information.
For example, you can distinguish the user's input from the system's response by:
- Indenting text
- Using columns to layout text
- Providing illustrations or photographs that highlight key areas
- Using different fonts and type features (bold, italics and underline)
Nonverbal devices, such as icons or diagrams, help supplement verbal instructions.
Special Requirements
If the guide is to be used outdoors, in a car, or on the move, make sure the font size is large enough to read easily.
Use spiral biding so the book does not to break easily, and high-quality paper so the text does not smudge or leave stains on the reader's hands.